Freelance Customer Service Representative (Remote)

Join our dynamic team as a Freelance Customer Service Representative and enjoy the flexibility of 100% remote work! This is a fantastic opportunity to earn additional income while gaining valuable experience with PT WIP, a leading company in customer service solutions. Based in Bandung, Jawa Barat, our company is committed to providing exceptional service to our clients. As a Freelance Customer Service Representative, you'll be at the heart of our customer interactions, ensuring that every customer's needs are met with professionalism and efficiency.

In this role, you'll be responsible for handling customer inquiries, resolving issues, and providing support through various channels such as email, live chat, and phone. You'll use tools like Zendesk, Slack, and Google Workspace to streamline your workflow and ensure seamless communication. This position offers the perfect blend of remote work flexibility and the opportunity to grow your career in a reputable company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses to ensure customer satisfaction.
• Resolve customer issues and complaints professionally and efficiently.
• Use Zendesk to manage and track customer interactions and support tickets.
• Collaborate with the customer service team to ensure consistent and high-quality service.
• Provide excellent customer support through various channels including email, live chat, and phone.
• Use Slack and Google Workspace for internal communication and collaboration.
• Maintain detailed records of all customer interactions and support activities.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk.
• Familiarity with Google Workspace and Slack for communication and collaboration.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Bachelor's degree in Business Administration, Communications, or a related field (preferred but not required).

🛠️ Keahlian

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