Front Office Duty Manager - Luxury Hotel Experience

Join Tugu Hotel, a premier luxury hospitality brand in Jakarta, as a Front Office Duty Manager. We are seeking a dynamic and guest-focused professional who embodies the spirit of leadership and excellence. In this pivotal role, you will oversee daily front office operations at our flagship hotel in Jakarta Raya, ensuring a seamless and memorable experience for our guests. With a strong background in hospitality, you will be responsible for managing a team of front office staff, handling guest inquiries, and ensuring compliance with hotel policies and procedures.

At Tugu Hotel, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. Our hotel is known for its luxurious amenities, elegant design, and attentive service, making it a preferred choice for both local and international travelers. As a Front Office Duty Manager, you will play a crucial role in maintaining the high standards of our hotel and contributing to the overall success of our team.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries.
• Manage a team of front office staff, providing guidance and support to ensure high levels of guest satisfaction.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure compliance with hotel policies, procedures, and industry regulations.
• Coordinate with other hotel departments to ensure a seamless guest experience.
• Manage the front office budget and ensure cost-effective operations.
• Conduct regular staff training and development programs to enhance skills and knowledge.
• Monitor and maintain front office records and reports for internal and external use.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years of experience in front office management in a luxury hotel setting.
• Strong knowledge of hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
• Proven leadership and team management skills.
• Familiarity with Indonesian hospitality industry regulations and best practices.
• Ability to work in a fast-paced, dynamic environment.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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